All hardware is backed by a minimum of one-year hardware warranty against defects. Some products and services are extended or excluded, with many core products carrying a two-year hardware warranty against defects. Please see the following for additional information: 

• Support & Solutions Center
• Terms and Conditions

Telephone support is provided during normal business hours and covers all hardware-related inquiries and core software applications. For the fastest response, you can email a technical representative at support@WeiglWorks.com.

Phone support is available at 440-941-5849, Monday – Friday from 9 a.m. – 6 p.m. EST. If you need support outside of this time period, please visit Support & Solutions Center.

An In-depth discussion about system design, integration or programming is available at an hourly or daily rate either by phone, video conference or on-site. Extended service plans are available.

Weigl (WAY-GULL) is a connection to our hardware engineer and founder of the product line, Mr. Manfred Weigl.

We do NOT make animatronics, robots, fog machines, moving lights or any of the other amazing things you might see come to life as a result of our controllers, though an automated donut machine or nacho cheese dispenser is being kicked around. However, we can recommend one of our excellent animation, lighting or show action partners upon request. 

Our products are tough, but as with all electronics, sometimes they may not work properly. First, ensure your firmware is updated to the most recent version, which is found here and frequently updated. It is possible your problem was previously reported and is fixed in the latest firmware. If that doesn’t resolve your issue, send an email to support@WeiglWorks.com, or visit our support and solutions center and explain your issue. If the problem is software-related, provide the version number, firmware number and all files (Project and Timeline files) for fastest service. 

Currently, all sales are by phone (440-941-5849) and Internet only. For shipping within the Americas, you can visit www.weiglshop.com

We exhibit at the IAAPA Attractions Expo each November and at InfoComm in June. These conferences provide excellent opportunities to see our products and to receive one-on-one consultations about your control needs.

All first time buyers have a 30-day money back guarantee, excluding software purchases. In many cases, we’ll even exchange for a different model up to 90-day where possible. Extended demos are available upon request. 

Conductor offers a 1-minute timeline limited trial evaluation with or without hardware connected.

Please contact us for pre-purchase inquiries on Showforge. 

Please also see our: Terms & Conditions

Arduino is a great open source platform and has many excellent qualities. Weigl products are a much more robust and professional platform with full technical support and continual product development by paid professionals. We also strive to keep storage,  frame rates, resolution and more at or above standards for our industry. We stand behind this quality and premium QA and support. Our hardware can integrate with Arduino components on a show network when the Weigl Protocol is being used. Additionally, many of our Linux “heads up,” show monitors/displays can run on Raspberry PI hardware. A great compliment to the RTOS and embedded hardware of the Weigl show controllers.

Our software tools are continually developed to allow the best of both open integration and reliable performance. Have a specific need outside our ecosystem? Contact us to discuss. 

We do offer educational programs for students enrolled in accredited courses related to show control. To qualify, you must present a proposal outlining your project objects and why a piece of Weigl hardware will help you accomplish your goals. Send your proposal to info@WeiglWorks.com.

Our hardware allows you to build reliable exhibits and attractions for your customers. Our products provide all the control opportunities you need, so you can spend more time focusing on your specific specialties and less time on the control integration.

Check out our WEM | Script™ page to get started with how our system integrates with common components and custom applications. 

Our hardware implementation allows facilities to implement sophisticated systems with simple and streamlined operations. Custom touch panels and triggering allow the system to be designed for daily operation with minimal staff training.

Programming can allow for automated start-up, shutdown and show scheduling to reduce staffing needs and eliminate errors.

Quantity discounts are available at quantities of 25, 50 and 100 units in a single order. Call 440-941-5849 or email sales@WeiglWorks.com for specific pricing, or to inquire about becoming an OEM partner. 

When items are in stock, we can generally ship them same day on orders received by 3:00 p.m. EST. 

The Weigl WEM | Script™ protocol is open and free to download. We also support Microsoft’s VS Code with a free plugin. Many custom applications have been written for controlling playback and hardware interaction. Any application capable of sending ASCII commands over UDP will work. However, for programming shows, Showforge™ and Conductor remain the most popular options.

** Limited support for VenueMagic® SC+ exists in some original ProCommander® and Pro I/O Controllers.  X-Series controllers are not supported.

We have a long list of exhibits and attractions powered by Weigl running around the world with new locations opening weekly. We often sell hardware six months or a year before an attraction opens to the public, so we may not know in what capacity our product is being used. Many of our high-profile clients also require very strict non-disclosure agreements.

Custom hardware solutions are available to meet your exact needs. A hardware minimum or development fee typically applies. Please contact sales@WeiglWorks.com to initiate a conversation.

We integrate with these systems on a daily basis. For many of the more common systems, a custom UDP, TCP or Serial driver or plug in has been developed for the purpose of integrating our systems together.

Even if we don’t offer something readily off the shelf for your integration needs, our entire show and I/O communications protocol is listed with usage examples and tutorials at our Support and Solutions Center, which allows about 90 percent of what most people need.

Beyond that, we are used to working directly with many of the manufacturers above and will help broker relationships on behalf of your project’s success when appropriate.

Additionally, we have a tight technical partnership with Alcorn McBride, providing high quality audio visual solutions, with precision animation and logic controls. Read More here: Weigl & Alcorn Partner.

Mostly luck. Weigl has been a long-time client of the American Express Business Gold Card, and we started using American Express’s ReceiptMatch application very early on, catching the eye of American Express. It was a great experience—the people at American Express and Ogilvy and Mather, its advertising agency, were extremely friendly and professional.